Privacy Policy
Last updated: July 2026
Omni-Tech Electronics Limited (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, https://www.buselectronics.co.uk, contact us, purchase products or services from us, or otherwise interact with our business.
We act as the data controller responsible for the personal information we process.
Who we are
Omni-Tech Electronics Limited is a supplier, repairer and manufacturer of electronic parts for the bus and coach industry.
Our current contact details are:
Omni-Tech Electronics Limited
48a High Street
Eckington
North East Derbyshire
S21 4DN
Telephone: 01246 474332
Email: help@omni-techelectronics.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Information we collect
We may collect personal information that you provide directly to us when you contact us by telephone, email or through our website.
Depending on how you interact with us, this may include your name, company name, postal address, email address, telephone number, billing and delivery details, and information relating to your enquiry, order, repair or other service.
We may also collect information about your use of our website, including your IP address, browser type, device information, pages visited and other technical information. This information may be collected automatically through cookies or similar technologies.
We do not normally seek to collect special category personal information through our website.
How we use your information
We use personal information where necessary to operate our business and provide our products and services.
This may include using your information to:
- respond to enquiries and requests;
- provide quotations;
- process and fulfil orders;
- arrange repairs, refurbishments, collections and deliveries;
- communicate with customers and suppliers;
- provide customer service and technical support;
- administer accounts and business relationships;
- process payments and maintain appropriate financial records;
- send information about our products and services where permitted by law;
- maintain and improve our website and services;
- protect our business, website and systems against fraud, misuse and security threats;
- comply with legal, regulatory and accounting requirements; and
- establish, exercise or defend our legal rights where necessary.
Lawful basis for processing
We will only process personal information where we have a lawful basis to do so under applicable data protection legislation.
Depending on the circumstances, this may include:
Contract: Where processing is necessary to provide products or services, process an order or take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include responding to enquiries, managing customer relationships, improving our services and protecting our business.
Legal obligation: Where we need to process information to comply with a legal or regulatory requirement.
Consent: Where we have asked for and received your consent to process your information for a particular purpose. Where consent is used, you can withdraw it at any time.
Website enquiries
If you contact us through our website, by email or by telephone, we will use the information you provide to respond to your enquiry and provide the requested information or service.
We will only use your contact details for additional marketing purposes where we have a lawful basis to do so.
Marketing communications
We may occasionally send existing customers information about products, services, developments or offers that we believe may be relevant to their business.
Where required, we will obtain your consent before sending electronic direct marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe facility included in the communication.
Cookies
Our website may use cookies and similar technologies to ensure that the website operates correctly, understand how visitors use the website and improve the functionality and performance of the site.
Some cookies may be strictly necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent before they are placed on your device.
You can manage or disable cookies through your browser settings. Where applicable, our website will also provide controls allowing you to manage your cookie preferences.
For more information about the cookies used on our website, please see our Cookie Policy.
The ICO advises that visitors should be informed about cookies and, where non-essential cookies are used, appropriate consent should be obtained.
Third-party services
We may use trusted third-party service providers to help us operate our business and website. These may include website hosting providers, IT providers, email providers, payment processors, delivery and courier companies, accounting providers, analytics providers and other professional service providers.
Where we use third parties to process personal information on our behalf, we take reasonable steps to ensure that they process the information securely and only in accordance with our instructions and applicable data protection requirements.
Our website may also contain links to third-party websites or services, including social media platforms. We are not responsible for the privacy practices, content or security of third-party websites. You should review their own privacy policies before providing them with personal information.
Sharing your information
We will not sell, rent or otherwise trade your personal information.
We may share relevant information where necessary with trusted organisations that help us operate our business, including delivery companies, payment providers, IT and website providers, professional advisers, insurers and other service providers.
We may also disclose information where we are legally required to do so, for example to government bodies, regulators, law enforcement agencies or courts.
We only share information where there is a legitimate reason to do so and, where appropriate, we take steps to ensure that suitable confidentiality and data protection arrangements are in place.
International transfers
Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer is lawful and that your information continues to receive an appropriate level of protection.
This may include using an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism recognised under applicable data protection legislation.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained will depend on the nature of the information and why we need it. For example, information relating to orders, invoices and financial transactions may need to be retained for longer periods to meet accounting, tax and legal requirements.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no website, email service or method of electronic transmission can be guaranteed to be completely secure. You should therefore take appropriate care when communicating sensitive information electronically.
Your rights
Under UK data protection law, you may have a number of rights in relation to your personal information.
These can include the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request that we delete your personal information in certain circumstances;
- ask us to restrict the processing of your information in certain circumstances;
- object to certain types of processing, including direct marketing;
- request the transfer of certain information to you or another organisation;
- withdraw consent where we rely on consent as our lawful basis; and
- complain to the Information Commissioner’s Office.
These rights are subject to certain exemptions and may not apply in every circumstance.
If you would like to exercise one of your rights, please contact us using the details provided above.
We may need to request additional information to confirm your identity before processing a request. This is a security measure designed to ensure that personal information is not disclosed to the wrong person.
Complaints
If you have concerns about how we have collected or used your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
You can find further information about making a complaint on the ICO website:
Information Commissioner’s Office
Children’s privacy
Our website and services are intended primarily for businesses and professional users. We do not knowingly collect personal information from children for the purpose of providing products or services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal and regulatory requirements.
Any updated version will be published on this page with a revised “Last updated” date.
We recommend checking this page periodically to ensure that you are aware of any changes.
Contact us
If you have any questions about this Privacy Policy, the information we hold about you, or the way we process personal information, please contact:
Omni-Tech Electronics Limited
48a High Street
Eckington
North East Derbyshire
S21 4DN
Telephone: 01246 474332
Email: help@omni-techelectronics.co.uk
Website: https://www.buselectronics.co.uk